Service Contacts
We are pleased to announce that we have streamlined our after-sales assistance process to better serve you.
24/7 REMOTE SUPPORT
(+39) 075 591 50 20 and press 2 (service)
Service Manager: Elisa Siena
Service Assistant: Giulia Puletti
Regular working hours - Monday to Friday
8:30 am - 12:30 pm / 2:00 - 6:00 pm (Italian time)
Outside working days/hours
This number must be used exclusively in emergency situations, such as plant shutdowns or machine stoppages.
E-mail: service@emmepigroup.com
Please always provide the following basic information: the machine reference/ID, the area/zone where the event occurs, a general description of the event, photos and videos (if possible), details of any alarms related to the event, and the name and phone number of an operator we can contact.
----
SPARE PARTS DEPT.
For spare parts, requests
Spares Manager: Pamela Stincardini
E-mail: spares@emmepigroup.com
---
INVOICING + ACCOUNTING
For invoicing clarifications, service costs, expenses and general accounting
After Sales Account Specialist: Gaia Lorenzini
E-mail: gaia.lorenzini@emmepigroup.com